Refund Policy
Yearly plan: 7 days to change your mind.
If you buy the yearly plan, you can cancel within 7 days and get a full refund. You do not need to tell us why. The monthly plan has no refund: you can cancel it at any time and keep access until the end of the month you paid.
How to request it
For the yearly plan, email support@rizzado.com within 7 calendar days, counted from the purchase date or from the day you received access, whichever is later. Include the email you used at checkout and the payment platform. You can also cancel from Manage subscription in your account: inside those 7 days the refund is issued automatically.
What you get back
The full amount you paid, returned through the same payment method. How long it takes to appear depends on the payment platform, the card issuer and the local payment method. Access to the product ends once the refund is processed.
Monthly plan
The monthly plan is not refunded, not for the first payment and not for renewals. You can cancel at any time from Manage subscription in your account: you are not charged again, and you keep access until the end of the month you already paid. Your rights under consumer protection law still apply.
Free plan
The free plan has no charge, so there is nothing to refund. If you move from the free plan to the yearly plan, the 7 days start on the day of that payment.
After the 7 days
Refunds are no longer automatic, but write to us if any of these happens. We review each case, and your rights under consumer protection law still apply.
- You paid and still cannot access the product after working with support.
- A technical failure blocks core features and we cannot fix it in a reasonable time.
- What you received materially differs from what was described at checkout.
Results and refunds
On the yearly plan, within the 7 days, the refund does not depend on anything else. After that period, a cosmetic result different from the one you expected is not, on its own, a product defect: hair responds differently to each person, and Rizzado does not guarantee definition, growth, the absence of frizz or a specific appearance.
Fraud
We may take action against fraud, such as chargebacks after using the product under false pretenses or attempts to redistribute paid content. This never limits your right to cancel the yearly plan within the 7 days.
Contact
Send requests to support@rizzado.com.