Refund Policy
A clear 15-day request window.
Rizzado is a digital product, but it should still feel useful, specific and functional. If it does not, you may request a refund review within 15 days of purchase.
Request window
Email support@rizzado.com within 15 days of the purchase date. Include the checkout email, payment platform and a short description of the issue.
When a refund may apply
- You purchased access but still cannot log in after working with support.
- A technical issue blocks core use and we cannot resolve it in a reasonable time.
- You purchased by mistake and contacted us within the request window.
- The product materially differs from the access or functionality presented at checkout.
What a refund does not guarantee
Eligibility is not based on a promised cosmetic outcome. Hair results vary, and Rizzado cannot guarantee definition, growth, the removal of frizz or another specific appearance.
Processing
Approved refunds return through the original payment platform. Timing depends on the provider, card issuer and local payment method. Product access may end once a refund is approved.
Abuse and duplicate requests
We may decline fraudulent, repeated, abusive or bad-faith requests, including attempts to obtain and redistribute the product without payment.
Contact
Send requests to support@rizzado.com.